All orders will be dispatched using Royal Mail or Mooch Pets chosen courier service (larger items only) usually by the next working day. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday.

When goods are in stock, for most deliveries please allow up to 2-3 working days for UK mainland and 5-7 days for non-UK mainland. However some items will have longer delivery times which will be clearly noted on the product page. If due to circumstances beyond our reasonable control a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.

Any time or date stated for delivery is an estimate only. Mooch Pets make every effort to dispatch goods on time, but do not accept liability for failure to deliver within the stated time. If for any reason there is a delay in the delivery, Mooch Pets will notify the customer by email as soon as possible.

Some parcels will require a signature on arrival therefore when ordering you must state a delivery address where someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

If a customer orders more than one item from different suppliers, the customer may be liable for more than one delivery charge. All delivery charges will be combined and clearly displayed at the checkout before the customer places an order. In this instance you will also receive seperate packages.